Jane Vita
Strategic Customer Experience Leader
About Jane Vita
Jane is a distinguished Customer Experience and Design leader with over two decades of expertise in steering complex, enterprise-wide transformations across the insurance, manufacturing, energy, and technology sectors. With a portfolio that includes major global organizations such as Metso, Zurich Insurance, VTT, and Nokia, she specializes in translating deep customer insights into measurable business outcomes. Jane is an expert in bridging the gap between high-level strategy and operational execution, particularly through the implementation of end-to-end journey management, Voice of Customer (VoC) programs, and robust data-driven governance models.
Known for a leadership style that blends radical transparency with empathy, Jane excels in building CX operating models that align executive teams and embed customer-centric decision-making at scale. Her approach is deeply rooted in systems thinking and responsible design, ensuring that business strategies not only drive growth but also foster inclusivity and sustainability. She balances creativity with practicality, helping cross-functional teams navigate organizational challenges with a structured, positive approach that empowers talent and builds resilient cultures.
Beyond her corporate leadership, Jane is an influential voice in the design community as a speaker, mentor, and Lecturer at Aalto University. She is actively engaged in PhD research focused on learning environments and interactive media, reflecting her commitment to continuous innovation. A passionate advocate for responsible tech and regenerative cultures, she dedicates her time to mentoring the next generation of designers and sparking critical conversations on how design can resolve societal challenges and create a positive tomorrow.
Known for a leadership style that blends radical transparency with empathy, Jane excels in building CX operating models that align executive teams and embed customer-centric decision-making at scale. Her approach is deeply rooted in systems thinking and responsible design, ensuring that business strategies not only drive growth but also foster inclusivity and sustainability. She balances creativity with practicality, helping cross-functional teams navigate organizational challenges with a structured, positive approach that empowers talent and builds resilient cultures.
Beyond her corporate leadership, Jane is an influential voice in the design community as a speaker, mentor, and Lecturer at Aalto University. She is actively engaged in PhD research focused on learning environments and interactive media, reflecting her commitment to continuous innovation. A passionate advocate for responsible tech and regenerative cultures, she dedicates her time to mentoring the next generation of designers and sparking critical conversations on how design can resolve societal challenges and create a positive tomorrow.